Question 1

What is CareRenta?

Accepted Answer

CareRenta is a HIPAA & PHIPA-compliant platform that hospitals and care facilities use to rent their own medical equipment to patients. It handles secure patient intake, signed digital consent, saved payment cards, QR-tracked inventory, and automated billing for rentals, overdue days, and damages — all in one place.

Question 2

Who is CareRenta built for?

Accepted Answer

CareRenta is built for healthcare providers that rent equipment directly to patients — hospitals, care homes, rehabilitation centers, and multi-site care networks. It supports communities and departments with scope-aware roles, so the right staff see only the patients and locations they manage.

Question 3

How long does it take to get started?

Accepted Answer

Most organizations go live in days. You bulk-import your inventory with a two-phase CSV upload, configure your consent form and pricing, and invite your team. Onboarding and data import are included, so you are not left to set it up alone.

Question 4

Do patients need to download an app or create an account?

Accepted Answer

No. Patients receive a secure, token-gated link by email or SMS, then enter their details, save a card, and sign consent on their own phone. There is no app to install and no account to create.

Question 5

Is CareRenta HIPAA and PHIPA compliant?

Accepted Answer

Yes. CareRenta is aligned with HIPAA and PHIPA from day one — with per-tenant encryption of protected health information, schema-per-tenant isolation, full audit logging on every PHI access, and a Business Associate Agreement (BAA) available for every organization.

Question 6

How are patient payment cards handled?

Accepted Answer

Cards are saved through a PCI-compliant payment processor, so card numbers never touch CareRenta servers. Your staff never handle raw card data. Once a card is on file, you can charge it off-session for rentals, overdue days, damage, or loss, and issue partial or full refunds — with triple-layer protection against double charges.

Question 7

What can we bill for, and can we issue refunds?

Accepted Answer

You can bill for rental fees, overdue days, damage, loss, or a manual amount, all against the saved card. Refunds — partial or full — can be issued against any charge in a click, and every transaction is logged for audit.

Question 8

How does digital consent work?

Accepted Answer

You build a consent template with live preview and publish new versions safely. When a patient signs during intake, the rental snapshots the exact version they agreed to and stores their signature. Going-forward versioning means a template change never rewrites a record a patient already signed.

Frequently asked questions

General

Security & billing

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